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FAQs

What kind of paper is used for your Fine Art Paper Prints?

For our unframed prints, we use thick (290gsm - 340gsm), ultra-premium fine art papers that range from smooth to more textured depending upon the print. Our giclée prints are printed on top-of-the-line Epson printers using the latest Ultrachrome archival pigment inks to ensure a richness of color and razor-sharp details. These prints are museum-grade, and with care, should last for decades! Each print has about a 1/2 inch white border that is factored into the size listed. Please contact me if you'd like a print without a white border, or with a thicker white border, both are available!

What are your framing details?

Canvases with Floater Frames:

Your framed canvas piece will be lovingly custom-built by a small studio we've partnered with that's run by a professional landscape photographer. This studio has been refining their printing and framing techniques for over 20 years, and under the watchful eye of a longtime professional artist, you can be assured your piece will be vividly printed, skillfully assembled, and packaged with the utmost care.

Your stretched canvas piece will float within a classic natural wood gallery frame that's approximately 0.375" wide and 1.25" deep. We print our canvas giclées with archival Epson UltraChrome HDX pigment inks on PremierArt Generations Satin Canvas. We also coat each canvas with PremierArt Eco Print Shield, an environment-friendly, solvent-free varnish. It provides scratch and water resistance, and UV protection, for your print. With care, these canvas giclée prints will last for generations. 

We’ll also add D-rings, stainless steel Surflon picture hanging wire, and felt bumpers to the back of your stretched canvas so it’s ready to hang when it arrives.

Instead of a natural wood finish, the frame can also be ordered in white or a dark brown walnut color, please reach out if you're interested in ordering a frame in one of these finishes instead! 

Traditionally Framed Pieces:

We've partnered with the highly reputable artist's favorite, Framebridge, for all of our traditionally framed pieces. Framebridge has framed over a million pieces and counting, so let's just say they know what they're doing! We've chosen the natural wood gallery frame for each piece for its classic elegance and simplicity. It's beautiful, solid wood and is sized at .75" wide and 1.5" deep. Each piece is available with or without a white mat.

Your print will come with acrylic glazing instead of glass. Although acrylic is more expensive than glass, we use it because it offers superior UV protection, shipping durability, is lightweight, and beautifully clear.

Your piece will arrive with the hanging hardware most appropriate for the size of the piece. Depending on how large your finished piece is, we'll use sawtooth hangers, hanging wire, or corner brackets. We'll also include the corresponding nails and hooks to get your piece on the wall, all you'll need is a hammer!

The print itself will be printed on Premium Lustre or Enhanced Matte paper using archival inks, and we use an acid-free mat board and foam core backing. These are built to last! 

Special Note: Anything you see on the site can be ordered as either a fine art paper print, canvas with floater frame, or as a traditionally framed piece with or without a white mat. Please email me at info@karasuheyprintshop.com you don't see the option you desire listed in the drop down menu for an item and I can work with you to make it happen!  

How long will my prints take to arrive?

We generally process all unframed prints within in 1-3 business days, and standard domestic shipping for those takes 3-6 business days on average. The framed pieces are usually finished and ready to ship out within 5-10 business days of your order. Shipping for these takes about 5 days on average.

Do you offer trade discounts?

Yes! We love working with interior design professionals and offer a trade discount on all pieces. Please reach out for more info!

What is the refund policy?

Because we custom print or build each order, we do not offer refunds or exchanges once artwork has been shipped. However, we do offer a 100% guarantee that the product will arrive in excellent condition or we're happy to replace it! Please reach out to us if you are unhappy with your purchase, and we'll evaluate on a case by case basis what we can do to make it right. 

Am I able to order a size not listed on your website?

Most times, the answer is yes! If you need a size that you don't see listed, get in touch with me at info@karasuheyprintshop.com and I'll do my best to see if I can make it happen!


Do you offer international shipping?

For unframed prints, we can generally ship outside of the U.S. depending upon the exact location. Please contact us for exact pricing! Unfortunately we aren't shipping any framed pieces internationally at this time.

Is it possible to modify an order once it's been placed?

If you have incorrectly placed an order, please get in touch with us as soon as possible. We will do our best to catch it in time, although if it has already shipped, you won't be able to adjust it.

Will I receive my tracking info?

Yes, you will receive an e-mail with tracking information within 1-3 days of your purchase for unframed prints, and generally within 10 business days for framed prints.

What is the best method to contact you?

Please e-mail info@karasuheyprintshop.com for the quickest response. Thanks for your visit!